1. Map Requirements per TLD
Build an internal knowledge base of each ccTLD’s verification obligations and categorize TLDs by stringency level.
Step 1
Key Considerations:
- Identify high, moderate, and light stringency TLDs.
- Understand specific verification needs for each category.
- Document findings for internal reference.
Implementation Tip:
Use the provided matrix as a starting point and keep it updated with registry communications.
2. Adopt a 'Maximal Compliance' Baseline
Design registration workflows to meet the toughest common requirements by default, making stricter steps conditional based on TLD.
Step 2
Key Considerations:
- Implement capability for all verification types (Email, Phone, Address, ID/KYC).
- Use conditional logic to trigger steps based on TLD rules.
- Ensure the baseline covers the strictest requirements (e.g., .be, .dk, .ie).
Implementation Tip:
Build the strictest flow first, then add flags/conditions to bypass steps for less strict TLDs.
3. Implement Multi-Channel Verification
Integrate systems for Email, Phone (SMS/IVR), Address (API/DB checks), and ID/KYC verification.
Step 3
Key Considerations:
- Automate email confirmation for all TLDs.
- Use SMS/IVR for TLDs requiring phone verification or for high-risk cases.
- Validate address format/existence, check against TLD eligibility (e.g., EU address).
- Integrate a document/biometric verification module (in-house or third-party).
Implementation Tip:
Select verification partners (like Veriff, Onfido, Sumsub) that cover required checks and document types.
4. Risk Scoring & Conditional Checks
Implement an internal risk scoring system to evaluate registrant data quality and trigger enhanced verification for high-risk signups.
Step 4
Key Considerations:
- Check for disposable emails, invalid phones, proxy IPs, suspicious names/addresses.
- Use fraud detection services (e.g., IPQualityScore).
- Define risk thresholds for escalating verification (e.g., require ID upload).
- Align with risk-based approaches of registries like .dk, .de, .pl.
Implementation Tip:
Start with basic checks (email/IP quality) and gradually add more complex scoring rules.
5. Localization & National ID Integration
Integrate with national eID systems (MitID, Itsme, SPID, etc.) where possible and support country-specific ID formats.
Step 5
Key Considerations:
- Allow users to verify via national eID login for relevant TLDs.
- Add fields for national ID numbers (Codice Fiscale, PESEL, etc.) where applicable.
- Validate format of national ID numbers.
- Aligns with local registry practices and improves user experience.
Implementation Tip:
Prioritize eID integrations for countries with the highest volume or strictest requirements.
6. Workflow for Document Collection & Review
Establish a secure process for collecting and reviewing required documents (ID scans, proof of address, company papers).
Step 6
Key Considerations:
- Use a secure portal for document uploads.
- Define clear document requirements per TLD.
- Have a trained team (internal/outsourced) for manual review.
- Streamline submission to registries requiring direct approval (e.g., .ie).
Implementation Tip:
Use checklists and clear instructions for users during the upload process.
7. Real-Time Registry Compliance Updates
Maintain system configurations with the latest registry policy changes and manage post-launch compliance notices.
Step 7
Key Considerations:
- Monitor registry news/feeds (CENTR, individual registries).
- Use versioned rules in software to adapt to policy changes.
- Build backend tools to handle registry notices about inaccurate data (e.g., for .pl fines).
Implementation Tip:
Assign responsibility for monitoring specific TLDs to relevant team members.
8. Reseller and Customer Education
Provide clear documentation, training, and communication to resellers and end-users about verification requirements.
Step 8
Key Considerations:
- Update reseller documentation/training materials.
- Explain *why* information is needed during the user signup flow.
- Offer multi-language support in communications.
- Build trust through transparency.
Implementation Tip:
Use tooltips and contextual help in the registration form.
9. Testing and Audit
Thoroughly test the verification workflow for different TLDs and scenarios, and maintain audit trails.
Step 9
Key Considerations:
- Simulate registrations for various TLDs and user types.
- Ensure conditional logic triggers correctly.
- Verify that domains are only registered after meeting TLD requirements.
- Keep detailed logs of verification steps, results, and evidence.
Implementation Tip:
Use a staging environment connected to registry OT&E systems for end-to-end testing.
10. Cooperate with Registries & Authorities
Establish communication channels with registries, participate in data accuracy programs, and respond promptly to authority inquiries.
Step 10
Key Considerations:
- Utilize registry support channels.
- Explore integrations for flagging verified data (e.g., via EPP).
- Maintain procedures for responding to official data requests.
- Demonstrate due diligence through clear processes and logs.
Implementation Tip:
Attend industry events and webinars hosted by registries to stay connected.